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100' Retractable Hose Reel is rated 4.2 out of 5 by 826.
Rated 1 out of 5 by from 3 strikes you're out we are on our 3rd one bcz 1st 2 broke right away and we got replacements but now this one has a split in the hose but we don't know how to fix it.........never again - don't recommend
Date published: 2020-08-03
Rated 2 out of 5 by from 1 failed, 1 working I purchase (2) of these hoses and (1) failed before water made it to the nozzle, with water gushing from the units bottom. Attached unit #2 and it's working fine. I recommended this product to my neighbor, and she also purchased it. I hope hers doesn't fail - its not installed yet. I recommend it because the cost is inexpensive and it is awesome compared to the traditional method. If they were't prone to failing I'd pay more for better quality.
Date published: 2020-08-01
Rated 2 out of 5 by from Product failed right out of the box Product took about a month to be delivered. Failed right out of the box. Hose must be tangled inside - won't extend more than 3 feet. Replacement not is stock - next available is mid Sept. Will see if I can fix - if not, it's going back.
Date published: 2020-08-01
Rated 4 out of 5 by from Best auto-retract method, 4/5 for execution This is the hose reel I've been waiting for all my life. No more winding up hoses by hand and having them drag all over the ground. I would say about 20% of the time during rewind it gets caught and stops rewinding and I have to give it another tug. This may be because of my placement of the reel, I have to unwind it through a bush in the front of my house. I'll update this review if the problem gets worse (though the user manual does give some options for adjusting the tension, so it might be able to be fixed), and if I see any deterioration in quality after a couple seasons of use.
Date published: 2020-07-31
Rated 1 out of 5 by from Don't ignore this review I got this hose 1 month ago and loved it for the first 3 weeks until it stopped retracting. Now it's in a heap on the ground because it won't retract no matter what I do. What a shame because it looks so neat on the front of the house.
Date published: 2020-07-31
Rated 5 out of 5 by from Zip Goes the Hose Reel I don't dread watering anymore because of a wrestling match with the hose. This reel is a light touch, quick and efficient. A great value.
Date published: 2020-07-30
Rated 5 out of 5 by from WHY DID I WAIT!!? I absolutely LOVE this hose reel! I had it attached to the side of the house and it winds and unwinds so easily with just a tug without getting snagged or twisted. It makes watering the garden a pleasure... no more struggling with the length of heavy hose! I just ordered a second one for the rear of the house!
Date published: 2020-07-30
Rated 5 out of 5 by from Best hose ever This is replacing my last retractable hose I got from front gate about 8 years ago. It is a great piece of equipment. Works well, I just love it
Date published: 2020-07-29
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How can I stop my retractable hose from leaking from the bottom of the housing unit?

Asked by: JanHer44
Thank you for your interest in the 100' Retractable Hose Reel. We do apologize that your hose reel is leaking. Please contact our Product Specialists at 1-800-537-8484.
Answered by: CHFrontgate Service
Date published: 2020-08-02

What size bolts do we need to joint the reel to a post?

Asked by: Jmomof3
Thank you for your interest in the 100' Retractable Hose Reel. The mounting hardware is included.
Answered by: JCFrontgateService
Date published: 2020-08-01

Same issue as the rest of the reviewers. Second year using hose and it broke.  Not worth the money.  Is there an option to request replacement parts?  

Asked by: RD77
We are very sorry to hear about your 100' Retractable Hose Reel. For better assistance with replacement parts, please contact our Customer Service Department at 1-888-263-9850. We apologize for any inconvenience.
Answered by: JCFrontgateService
Date published: 2020-08-01

where can I get repaid parts for the internal swivel, that is leaking ?

Asked by: deereman
Thank you for your interest in the 100' Retractable Hose Reel. For further assistance with your item please contact our product specialist department at ps@frontgate.com or 1-800-537-8484.
Answered by: MSFrontgate Service
Date published: 2020-07-30

What do you press to make the hose go into the housing?

Asked by: Anonymous
Thank you for your interest in the 100' Retractable Hose Reel. This item does not require you to press anything, a slight tug on the hose is needed to make the hose retract.
Answered by: SB Frontgate Service
Date published: 2020-07-29

two seasons ago we got this hose; it has sprung a massive leak inside that cannot be fixed; we have the style that fits on a pin to a stand that we cemented in ground. will this one work as a replacement?

Asked by: AmyChr
Thank you for your interest in the 100' Retractable Hose Reel. This will fit on a previously purchased Retractable Hose Reel Post.
Answered by: JLFrontgateService
Date published: 2020-06-29

Can’t loosen the tension of the hose. I am pulling the house off, Everytime I unwind the hose.

Asked by: Harlow44
Thank you for your interest in the 100' Retractable Hose Reel. For further assistance with your item please contact our product specialist department at ps@frontgate.com or 1-800-537-8484.
Answered by: JLFrontgateService
Date published: 2020-07-12

I have two of these, one of them is leaking. Can you buy parts for these 

Asked by: Glap
We are very sorry to hear about you 100' Retractable Hose Reel. For help with this item, please contact our product specialist department at ps@frontgate.com or 1-800-537-8484.
Answered by: JLFrontgateService
Date published: 2020-06-24
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Product:144861-100\' Retractable Hose Reel